FAQ

Our products are 100% manufactured in the USA, right here in our plant located in beautiful Huntington Beach, CA.

The minimum order will be $85 from Sept 14- Dec 31 2022.

All orders must be paid by credit card (charged only when your order ships). We accept MasterCard, Visa or Discover.

Esthetician (or other Professional) License Number
Resale Certificate (depending on state you live in)
Proof of Liability Insurance (for select products)
Payment information when order is placed: https://estheticformula.com/credit-card-authorization-form/

Yes. We welcome you to try out our products. There is no charge for samples only for shipping. Limit to 7 samples. You can upload credit card info into our payment portal using this link: https://estheticformula.com/credit-card-authorization-form/
To order samples, simply register on our website and follow these steps:
-Go to Order Form
-Add “samples” to your order
-Go to Checkout
-In the “customer notes” section during checkout, enter the products you would like to sample

Once you are registered on our website and have submitted the necessary forms, you are ready to place your order! Just log in to the website and go to the Order Form and select the items and quantities that you want. You can upload credit card info into our payment portal using this link: https://estheticformula.com/credit-card-authorization-form/

Returns must be authorized within 48 hours from receipt of product and will not be accepted without our authorization. Products must be in original condition, unused and unopened. Returns due to customer error may result in a 20% restocking fee to be applied.

Be sure to save the original carton box. Call our office immediately to report the damage. Must be reported within 24 hours. It may be necessary for you to call UPS directly so have your package tracking number available for a damage inspection and claim for reimbursement.

In the case that an order is returned, due to it being refused or if no one is there to accept, you will be responsible for the shipping charges and a 20% restocking fee. If re-shipped, additional freight charges will be applied.

Private Labeling – What to Expect
We’re excited to help support your brand’s growth through our private labeling services. To help ensure a smooth process, here are a few key guidelines and expectations:

What to Expect
This is available on an individual basis per analysis.

Minimum Order Requirements
Our standard minimum is 2,000 units per product. However, we understand that every business is different, and we can occasionally accommodate smaller runs depending on container type, product size, and current production capacity.

What’s Included
Our private labeling service includes filling your product into the containers you provide. At this time, we do not offer label design, printing, or supply containers.

How It Works
You have your empty, ready-to-fill bottles or jars sent to us. Then we’ll fill, box, and send them to you/your business.

Lead Time
On average, 6–10 weeks from the time we receive your containers and final product specifications.

Pricing Details
To provide accurate pricing, we require a sample of your container. This allows us to evaluate the fill process and determine the most competitive price.
*A one-time setup fee of $150 applies to all new projects.

Important Considerations

• We do not fill flexible tubes.
• We do not share proprietary formulas.
• We are unable to assist with regulatory requirements—you’ll need to manage these and ensure you carry appropriate product liability insurance.
• At this time, we are unable to fulfill requests that require significant logistical work for international shipping or compliance with certain online retailers’ requirements.
• We hope this provides some baseline information.
• If you are still interested in further discussion, please reach out to us by email at support@estheticformula.com.