FAQ

STEP 1: Create Your Account

Register here: EstheticFormula.com

STEP 2: Email Your Documents

Send the following to support@estheticformula.com with the subject line: “Account Set-up Certificates and Verification”

Required documents:

• Professional license certificate – PDF or photo (license number alone is not sufficient)
  Examples: physicians, nurses, estheticians, cosmetologists, or other licensed professionals
• Resale certificate (if your state requires it)
  No resale certificate? Submit a business license certificate
  No resale number? Enter your Tax ID number in the resale license box during registration
• Proof of liability insurance – Only required for select high-percentage treatment products

STEP 3: Document Review & Account Approval

Once we receive your documents, we’ll review your file. After approval, you’ll have full access to pricing and ordering.

STEP 4: Placing Orders & Requesting Samples

• Minimum order: $85
• We accept Visa/Mastercard online (cash/credit card/check for will-call orders)
• Securely store your payment info here: Credit Card Authorization Form

Samples

• Try products first with complimentary samples (limit 7 — shipping fee only).
• Want more? You may request an extra 7 samples by email for $35. (Additional shipping fees may occur.)

Once your account is approved:

1. Log in and go to the Order Form
2. Add “Samples” to your cart
3. List the sample names in Customer Notes at checkout

Esthetician (or other Professional) License Number
Resale Certificate (depending on state you live in)
Proof of Liability Insurance (for select products)
Payment information when order is placed: https://estheticformula.com/credit-card-authorization-form/

The minimum order is $85.

All orders must be paid by credit card (charged only when your order ships).
We accept MasterCard, Visa or Discover.

Once you are registered on our website and have submitted the necessary forms, you are ready to place your order!
Just log in to the website and go to the Order Form and select the items and quantities that you want.
You can upload credit card info into our payment portal using this link: https://estheticformula.com/credit-card-authorization-form/

Yes. We welcome you to try out our products. There is no charge for samples only for shipping. Limit to 7 samples.
You may request an extra 7 samples by email for $35. (Additional shipping fees may occur.)
You can upload credit card info into our payment portal using this link: https://estheticformula.com/credit-card-authorization-form/

To order samples, simply register on our website and follow these steps:

• Go to Order Form
• Add “samples” to your order
• Go to Checkout

Our products are 100% manufactured in the USA, right here in our plant located in beautiful Huntington Beach, CA.

Returns must be authorized within 48 hours from receipt of product and will not be accepted without our authorization.
Products must be in original condition, unused and unopened.
Returns due to customer error may result in a 20% restocking fee to be applied.

Be sure to save the original carton box. Call our office immediately to report the damage.
Must be reported within 24 hours.
It may be necessary for you to call UPS directly so have your package tracking number available for a damage inspection and claim for reimbursement.

In the case that an order is returned, due to it being refused or if no one is there to accept, you will be responsible for the shipping charges and a 20% restocking fee. If re-shipped, additional freight charges will be applied.

Private Labeling – What to Expect
We’re excited to help support your brand’s growth through our private labeling services. To help ensure a smooth process, here are a few key guidelines and expectations:

What to Expect
This is available on an individual basis per analysis.

Minimum Order Requirements
Our standard minimum is 2,000 units per product. However, we understand that every business is different, and we can occasionally accommodate smaller runs depending on container type, product size, and current production capacity.

What’s Included
Our private labeling service includes filling your product into the containers you provide. At this time, we do not offer label design, printing, or supply containers.

How It Works
You have your empty, ready-to-fill bottles or jars sent to us. Then we’ll fill, box, and send them to you/your business.

Lead Time
On average, 6–10 weeks from the time we receive your containers and final product specifications.

Pricing Details
To provide accurate pricing, we require a sample of your container. This allows us to evaluate the fill process and determine the most competitive price.
*A one-time setup fee of $150 applies to all new projects.

Important Considerations

• We do not fill flexible tubes.
• We do not share proprietary formulas.
• We are unable to assist with regulatory requirements—you’ll need to manage these and ensure you carry appropriate product liability insurance.
• We cannot currently handle complex international export compliance tasks.
• If you’d like to discuss further, email us at support@estheticformula.com.